Returns and Refunds
This is our overriding goal: We want you to be completely satisfied with your lunchbox purchase.
If within one year of purchase you find any defects in materials or workmanship of the lunchbox, ice pack, drink bottle, or condiment jar we will repair or replace the item free of charge. Please return the defective lunchbox with a note indicating the defect to:
2075 Lawrence St.
Eugene, OR 97405
If, within 90 days of purchase date you wish to return the lunchbox we will gladly refund your purchase price. Please return to the address above the unused portions of the lunchbox, proof of purchase and a note indicating where you purchased the lunchbox. Sorry, if the lunchbox or any items included in the lunchbox have been used, we cannot accept them for returns. Note also that if you have a personalized lunchbox we cannot accept it for a return.
This warranty excludes normal wear and tear; repair or replacement due to defects in materials or workmanship is at the discretion of Good Sense Design LLC, whose decision is final.
Having trouble with the "snap" (called a Lift-the-Dot) on the side strap? See the Lift-the-Dot page for more information about it. If you've pulled the hardware out of the side strap, don't worry - it's easy to fix. Contact us and we'll be happy to help.
The Lock&Lock containers offer their own warranty. Please refer to the literature included with the containers for details. What? You tossed the literature out? That's okay too - call or write us and we'll help.